Table of Contents

Introduction

• What is Mail or Telephone Order Merchandise?
• What is the Mail or Telephone Order Rule?

How to Comply with the Rule

• What You Should Know Before You Make a Shipment Representation
• What You Must Know Before Making Shipment Representations in Sales 
• Involving Credit Applications
• When Your Fulfillment or Other Obligations Begin ("Properly Completed" Orders)
• What You Must Do if You Learn You Cannot Ship on Time
• What a First Delay Option Notice Must Say
• What Later Notices Must Say
• When You May Cancel and Order
• When You Must Cancel and Order
• How Quickly You Must Make a Refund
• How Much You Must Refund
• Why You Should Keep Records
• What the Rule Does Not Cover
• Why You Should Comply with the Rule

Questions and Answers About the Rule

• Using a Fulfillment House or Drop-Shipper
• "Bill-me" Orders; Sales on Approval
• Unordered Merchandise
• Insurance Charges
• Substitutions
• Dry-Testing
• Qualifying 30-day or Other Shipment Representations

Table of Contents
How to Comply
Questions and Answers